How We Work
Transparency, expertise and accountability. Every engagement follows a clear process: assess, plan, implement, manage. No surprises.
Our Framework: 4 Phases
Every project follows the same four phases: assessment, plan, implementation, monitoring. Tested on hundreds of SMEs. No shortcuts, no improvisation.
Assessment
We discover your current state, challenges, and opportunities
What We Do
- Workshops with stakeholders (IT, business, management)
- Technical audit: inventory, performance, security posture
- Identification of pain points and quick wins
- Documentation of current state (as-is)
Outcome
- Complete report with findings and recommendations
- 12-24 month roadmap with priorities
- Cost and benefit estimates for each initiative
- Alignment with business strategy and goals
Timeline
2-4 weeks
Deliverable
Assessment Report (30-40 pages) with executive presentation
Plan
We design the technical solution and project plan
What We Do
- Architectural design: technical solutions for each challenge
- Definition of security, disaster recovery, compliance
- Project plan: timeline, milestones, team allocation
- Risk assessment: identification of risks and mitigation
Outcome
- Complete Technical Design Document (TDD)
- Project Charter with scope, schedule, budget
- Risk Register and mitigation strategies
- Governance model for change management
Timeline
3-6 weeks
Deliverable
Design Document, Project Plan, kick-off presentation
Implementation
We execute the plan with discipline and attention to detail
What We Do
- Procurement: hardware, software, partner setup
- Infrastructure setup: server, network, security
- Configuration and testing in lab environment
- Pilot rollout for pre-production validation
- Production migration with zero-downtime cutover
- User training and documentation
Outcome
- Modern and functional infrastructure
- Team prepared for solution usage
- Complete documentation (technical + user)
- Formal handoff to support team
Timeline
8-16 weeks (variable by scope)
Deliverable
Infrastructure live, user training completion, documentation
NOC10 Monitoring
Continuous support and ongoing optimization
What We Do
- 24/7 monitoring: health checks, alerting, incident response
- Patch management: security updates, OS patches
- Performance optimization: capacity planning, rightsizing
- Quarterly business reviews: trend analysis, recommendations
- Support tier-1/2/3: help desk + technical escalations
Outcome
- Guaranteed SLAs (uptime %, incident response time)
- Continuous optimization and cost reduction
- Security posture maintained and updated
- Team updated on best practices and new features
Model
Ongoing (12 months, renewable)
Deliverable
Monthly reports, quarterly business reviews, incident log
Our Values
Transparency
We tell the truth, always. If a solution doesn't make sense for you, we'll say so. If the cost is high, we'll explain why. No vaporware, no overselling.
Expertise
Every project is assigned to senior teams with direct experience. We don't use juniors for critical work. You pay for skill, not pretend seniority.
Partnership
We're not consultants who leave after go-live. We stay with you for monitoring, optimization, troubleshooting. Your success is our success.
Accountability
Clear and guaranteed SLAs. Timelines met. Budgets controlled. Accountable for results, not excuses. If we make a mistake, we admit it and fix it.
Pragmatic Innovation
We do not chase technology trends. We adopt new solutions only when they solve a specific problem for you and the ROI is positive.
Scalability
Everything we implement is designed to scale with your company. From 50 to 500 employees, the architecture grows with you without rework.
Who We Are
10punto10 is a team of senior IT consultants with 50+ years of combined experience in infrastructure, cloud, security and application development. We work with SMEs in manufacturing, distribution, healthcare and financial services.
Microsoft Certified
Azure and Microsoft 365 solutions certified by Microsoft. Validated skills, not just marketing claims.
AWS Partner Network
Access to AWS resources, tools and best practices. When AWS is the right fit, we have the partnership to back it up.
Compliance & Security
Experience with ISO 27001, NIS2, GDPR, SOC 2. Compliance is part of the architecture, not a checkbox at the end.
Engagement Models
We offer flexibility in how we can work together.
Project Engagement
Defined scope, fixed timeline, clear deliverables. Ideal for digital transformation, cloud migration, network upgrade.
Managed Services Support
Continuous support with guaranteed SLAs: 24/7 monitoring, incident response, optimization. Ideal post-implementation.
Staff Augmentation
Add skills to your internal IT team: developer, engineer, project manager. Ideal if you have budget but not resources.
Advisory & Consulting
Strategic support: architecture, vendor selection, technology roadmap. Ideal for important decisions.
Our Commitment
Regular Communication
Weekly status updates, immediate escalation of critical issues, direct access to senior project manager.
Complete Documentation
Every deliverable is documented: technical design, runbook, disaster recovery procedures, user guides.
Knowledge Transfer
We train your team, not build knowledge silos. The goal is for you to handle day-to-day operations independently.
Financial Responsibility
Transparent budget tracking, alert if we're on track for overruns, no surprise costs.
Post-Go-Live Continuity
We don't abandon you after launch. Intensive first-month support, then transition to standard support.
Learning & Improvement
Lessons learned workshop after every project. We continue to learn from your cases and optimize our process.
Ready to Collaborate?
Contact us for a no-commitment conversation. We will discuss your goals, understand your context and tell you if we can help.